Who should attend this course:

This course is aimed at those responsible for managing volunteers. Whether you have been doing it for some time but are unsure about the systems and processes you have in place or you are new to the role, this course will be useful to you.

Volunteers are a crucial resource to any organisation. Providing effective support and supervision is one of the key elements in ensuring volunteers remain motivated and enthusiastic in their role.

This course covers:

• Supervision/support process
• Planning a supervision/support session
• Identifying training and development needs
• Providing ongoing, regular and varied support for volunteers

Peas in this pod

• Assertive Rights
• Assertiveness and Self Esteem
• Body Language
• Body Language
• Creating Volunteers Roles
• Dealing with Problems
• Diversity and Equal Opportunities
• Health and Safety
• Induction and training for volunteers
• Inspirational leadership
• Introducing Assertivness
• Listening Skills
• Motivating Volunteers
• National Occupational Standards
• Negotiation
• Receiving criticism
• Retaining Volunteers
• Rules of Effective Communitcation
• Saying No
• Supervision and Support
• The Assertive Message
• Volunteer Expenses
• Volunteer Policies
• Volunteering and the Law
• Volunteers & Good Practice
• Volunteers & The Law - A Summary